Job from partnerAt ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
About the Position
The Business Development Representative will be working in a client-facing role, identifying and leveraging market opportunities in your region to bolster ALS’s business. You will provide a strong customer service experience by engaging in client interactions, addressing inquiries, overseeing tours, and advocating for client needs within ALS. You will be proactive with your communication, including courtesy calls, client visits and issue resolution.
Specific Responsibilities
Work with the Market Intelligence Analyst local client services staff to identify and capitalize on business opportunities in the market.
Together with the local client services staff, represent ALS Geochemistry at regional trade shows, conferences and Geological Society meetings.
Meet with prospective clients and visit client sites to better understand client needs and provide solutions.
Together with the client services staff oversee and facilitate client tours and ALS functions at trade shows.
Act as a client advocate within ALS, tracking turn-around time, client priorities and RUSH work completion.
Provide a superior client experience by providing information on analytical methods, quality control, turnaround times, and proactively resolving questions and concerns.
Ensure proactive, positive and responsive communications are maintained with clients at all times.
Maintain regular schedules for client communication including courtesy calls, when new work is received, and if there are delays in work completion.
Act as the initial contact for potential new clients regarding their program questions, and concerns.
Follow up on client issues and maintains communication.
Together with client services staff complete annual quotation renewals, new work bids, and track client workflow.
Other duties as assigned by the ECAN Director and the Client Services Director, North America.
Required Knowledge, Skills & Abilities
Post secondary education in the sciences (geology and/or chemistry preferred) is an asset.
Some background in science or direct laboratory experience is very important to the role.
Experience working with analytical methods, and quality control, preferably in geochemistry.
1-2 years’ experience in client service, project management or business development role an asset.
Experience in geoscience preferred.
Required Qualifications
Valid driver’s license with a clean driver’s record
Must be able to travel periodically throughout the year.
Physical Demands
Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
